All International Orders will be delivered within 10 working days. Happy Shopping!

FAQ's

ORDERS

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How can I place an order?

You can place an order through any of the following ways:

1. Go to jomo.pk and choose the international store. Select your favorites from our diverse product range, add them to your cart, checkout and your order will be delivered to your doorstep

2. You can also place your order through the live chat on our website. Drop us a message on the chat and one of our customer experience agents will be in touch with you to place your order

3. Call us at +92 42 111-345-666 and our customer experience agent will place the order for you. You can even choose to schedule a call back. Our agent will call you within the hour and place the order for you

4. Email us at hello@jomo.pk and we will place the order for you. You will receive an order confirmation email as soon your order is placed

5. You can reach out to us on Facebook and Instagram and let us know what you would
like to order and we will place the order for you

Do I need an account to place an order?

You do not need to create an account to place an order. You can checkout as guest without creating an account. However, we highly encourage you to create an account. Account creation will allow you to track your order at any time and also significantly enhance your checkout experience so you don’t have to fill out your information every time. 

How do I know my order is confirmed?

You will receive a confirmation email within minutes of placing your order. In case you do not receive an order confirmation email or SMS, please reach out to us at +92 42 111-345-666 or hello@jomo.pk

How can I track my order?

You can check the status of your order on your account page. As soon as your order leaves our warehouse, you can live track the rider’s progress through a tracking link that will be sent to you via email once your order is dispatched

What is the difference between Order ID and Tracking ID?

Order ID is a number that we use to process your orders. It will also serve as the main ID that you will use to communicate with us.

Tracking ID will be provided to you once your order is dispatched so you can live track your order’s progress

Can I make changes to an existing order?

Yes, you can absolutely make changes to an order. Call us at +92 42 111-345-666 and we will make the required changes for you

If I add a product to my cart, does it get reserved?

We do not reserve a product once you add it to your cart. To ensure that your desired product does not run out of stock, checkout quickly to secure your purchase!

What if there a discrepancy in my order when I receive it?

At JOMO, our top-notch operations ensure that you don’t face any issues in the product when you receive your order. However, in cases where you are not satisfied, please email us at hello@jomo.pk and we will review your complaint and resolve your issue on priority.

ACCOUNT DETAILS

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How do I create an account?

By simply filling out your information, you can create your JOMO account in the following ways:

1. By clicking on the account button in the top-right corner of the website

2. You can also create an account on the checkout page once you fill out all the relevant information An account can also be created once you’ve completed your shopping and checked out. This option will be provided to you on the order confirmation page.

What if I forget my email address or username?

You can retrieve your email address or user name through any of the following ways:

1. By clicking the “Forgot Email ID” button on login
2. Call us at +92 42 111-345-666 or email us at hello@jomo.pk and one of our customer experience agents will guide you through the retrieval process.

What if I forget my password?

You can retrieve your password through any of the following ways:

1. By clicking the “Forgot Password” button on login
2. Call us at +92 42 111-345-666 or email us at hello@jomo.pk and one of our customer experience agents will guide you through the retrieval process.

How can I update my account details? (Address, phone number, email ID etc.)

You can update your account details in the following ways:

1. Log in to your account and go to My Account page. Once you are on the page, click on edit details and you’ll be able to change your information
2. Call us at +2 42 111-345-666 or email us at hello@jomo.pk and one of our customer experience agents will change your details for you.

PAYMENTS

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What payment options do I have?

Currently, we offer the following payment options:

Credit/Debit Cart (We accept all MasterCard and Visa cards)

Is it safe to use online payment methods?

Yes, our online payment methods are 100% safe. Our website is SSL encrypted to ensure your data can’t be tampered with. Your payment details are not share with any third party.

What if my online payment fails to process?

At times, your bank might temporarily suspend online services for internal maintenance. In case you online payment fails, please call your bank so they can assist you. If there is no issue at your bank’s end, please call us at +92 42 111-345-666 and we will assist you with the payment process.

Can my billing and shipping addresses be different?

You can have different shipping and billing addresses. In some cases, our customer experience team might call you to confirm your address details once you place your order.

How do I redeem store credit?

If you have store credit assigned to your account, that credit will be applied automatically to your final invoice on your cart and checkout page.

If you are using store credit through a discount code, simply type in the code on the checkout page and your invoice amount will be updated

DELIVERY

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For detailed information on shipping and delivery, please check out our Shipping Policy

What is the delivery time?

We endeavor to deliver your order in the fastest possible time. The normal processing time for all orders is between 7 to 14 working days.

What are the delivery charges?

Shipping charges vary according to shipping destination and the weight of your order. Shipping charges will be calculated on checkout once you enter your desired shipping region.
Please note that custom duties and VAT will be borne by the customer as per the requirements of their shipping country. Custom duty and VAT also vary for each product type and its corresponding weight.

How will my order be shipped?

All international orders will be shipped through our logistics partner DHL.

What if I am unavailable at the time of delivery?

If you are not able to receive your order, we provide you the option to have it handed over to someone else at the same address you provided when placing the order.

If you want to receive the order personally but are unable to do so at the scheduled time, call us at +92 42 111-345-666 and we will reschedule your delivery as per your convenience

Can I change my shipping address after the order has already been processed?

If your order has already been processed and you want to have it delivered to a different location, please call us at +92 42 111-345-666 and we will try our best to get it delivered to your new location

EXCHANGE

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For detailed information on exchange, please check out our Exchange Policy

Due to Covid restrictions, we are currently not offering returns or exchanges on
international orders. However, at JOMO, what you see is what you get. Our world class
photography and detailed 360 product video allows you to inspect each product in detail
before ordering. If you still face issues with your order, you can always reach out to our
customer support available 24/7 by emailing us at hello@jomo.pk.

RETURNS

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For detailed information on returns, please check out our Return Policy

Due to Covid restrictions, we are currently not offering returns or exchanges on
international orders. However, at JOMO, what you see is what you get. Our world class
photography and detailed 360 product video allows you to inspect each product in detail
before ordering. If you still face issues with your order, you can always reach out to our
customer support available 24/7 by emailing us at hello@jomo.pk.

REFUNDS

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At JOMO, we try our best to provide you with the best customer experience. We can only refund your orders in exceptional cases where the product is defective upon receiving your order. You have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Store credit will be provided to you on the spot.

For more information on refunds, please call us at +92 42 111-345-666or email us at hello@jomo.pk

PRODUCTS

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What if the product I want to buy is out of stock or the size is unavailable?

We try round the clock to make sure your favourites never go out of stock. If a product is out of stock, you can add it to your wish-list and once the product is restocked, you will be the first to know!

What if I can’t find a product on the website?

If you can’t find the product, please search for it on the website by using the product name or SKU code. If you still can’t find it, please call us at +92 42 111-345-666 and we will guide you accordingly.

How can I be sure that the product I’ve ordered is authentic?

At JOMO, we deal directly with only the best local and international brands and we buy the product from them directly. We have exclusive rights for these products directly from the brands and offer a 100% guarantee on product authenticity, which you can check for yourself at the time of delivery.

DATA PRIVACY

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Why is my information required?

We only use your personal data to enrich your shopping experience with us to ensure a level of service that Jomo prides itself on. This includes sending you product and service updates tailored to your needs. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to offer our services to you or for as long as we are required by law

 Is my information shared with third parties?

We only share your personal information with third parties or affiliates of Jomo who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.