All International Orders will be delivered within 10 working days. Happy Shopping!

Terms & Conditions

Privacy Policy

 

At Jomo, your privacy and the security of your data is our first priority. We will ensure that your privacy is protected when using our services. The following privacy policy applies to the entirety of Jomo’s customer facing interaction channels including this website and all pages associated with the www.jomo.pk domain. This policy explains what we consider to be private data, who has access to it and how that data is used in a secure manner.

Personal Data

We take responsibility for all your personal data (such as your name, address, email address, phone number, and date of birth) that you provide us with, obtained when you subscribe to our newsletter or when you create a personal profile with us to place your order

How is your personal data used?

We only use your personal data to enrich your shopping experience with us to ensure a level of service that Jomo prides itself on. This includes sending you product and service updates tailored to your needs. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to offer our services to you or for as long as we are required by law.

What information do we share with third parties?

Jomo may share your personal information with third parties or affiliates of Jomo who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

Refund Policy

At JOMO, we offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds will take up to 14 days to process as per bank policy. Store credit will be provided to you on the spot.

For more information on refunds, please call us at (042) 111-345-666 or email us at hello@jomo.pk

Shipping Policy

Shipping Locations
We are currently shipping to the following international locations. If your country is not in
the list below, don’t worry, we’re constantly expanding and will be available in your country
very soon!

  •  UAE
  •  Qatar
  • Saudi Arabia


Shipping Charges
Shipping charges vary according to shipping destination and the weight of your order. 
Please note that custom duties and VAT will be borne by the customer as per the requirements of their shipping country.


Order Processing Time
We endeavor to deliver your order in the fastest possible time. The normal processing time
for all orders is between 7 to 14 working days.
*In light of restrictions placed on global movements due to the pandemic, processing and
delivery times may face delays. This can potentially add 3 to 5 working days to overall
delivery timeline. We apologize in advance for any delays due to Covid restrictions and
thank you for your patience!

Returns and Exchanges

 Due to Covid restrictions, we are currently not offering returns or exchanges on
international orders. However, at JOMO, what you see is what you get. Our world class
photography and detailed 360 product video allows you to inspect each product in detail
before ordering. If you still face issues with your order, you can always reach out to our
customer support available 24/7 by emailing us at hello@jomo.pk.